Post-launch services
Hosting
Once you've invested in your new online system, you want to know that it will be available to your customers at all times. Doesn't it therefore make sense to use the same partner to create and host it? Someone who knows the system inside out and who can easily deal with back-up, maintenance and other post-launch services?
Simplicity offers a specialist hosting service that does just that. Like many of the biggest internet brands, we use the hosting facilities at the flagship Level 3 data centre in the city of London, whose infrastructure is the most robust available.
Put simply, we are experts in putting everything in place for hosting high-end Web systems.
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Updates
As an internet business, you can't stand still. And neither do we. Our development team is always striving to improve and update the core webware modules we offer to you.
We update your system seamlessly so that your website remains dynamic and up-to-the-minute, without the hassle of system-wide upgrades every few months. That means no disruptions to your customer experience and peace of mind for you.
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Client support
At Simplicity, we see ourselves as an extension of your in-house team. That means your project director will have direct access to the developer who designed your website and, in addition, there is someone on call at all times.
We are very proud to have a very high employee retention rate, which means we can deliver continuity to our clients. And our out-of-hours email and SMS service ensures that you can get hold of us whenever you need to.
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Helpdesk support
There's nothing worse than a website whose Help section is merely there for show.
Whatever your business, it's likely you'll get technical enquiries from customers that your business-focused staff may not be able to answer.
We can provide 'second line' support for your customer helpdesk, ensuring that your team gets the technical information it needs so that it can continue to provide excellent customer service.
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Growth consultancy
Simplicity is as keen to see your business grow as you are. We're always looking for ways to improve the products and services we offer you and to exceed your expectations.
Free ongoing consultancy is a given. If we think of something you could be doing better, we'll let you know - and you can rely on us to come up with innovative suggestions for how it can be done.
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